55% of a message we share with someone has to do with our physiology or body language only.
38% of the message is shared with the tonality of your voice
And only 7% of the message is communicated with the words you use.
Many people have heard this before. So what does it mean.
The words you choose are not as important as the way in which you say them, and more importantly, your body language when you say them.
We live in a technical world. So what does that mean when you send an email?
You are trying to communicate a message using only 7% of the normal message.
93% of the message you are telling someone is lost when you use words only (like an email or letter)